Pre-Order How To & FAQ

If you decide to Preorder an item on our website, please note the following:
    • Our preorder Items are the best selling JAY by jshamar pieces that have previously been in stock and sold out multiple times. Most of the time our preorders sell out again online before even making it into the store, please keep this in mind if you are waiting for a restock.
  • Payment is charged immediately at checkout to reserve your preordered item.
  • If you need to cancel your preorder please contact us at
  • For returns on preorders, you have 7 days from the day that you received the order by mail 
  • The estimated date on the preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time. Once we receive tracking number from our Manufacturer you will be notified via email.


What is a pre-order?
Sometimes, we come across an item so dope that we have to grab it while we can! A pre-order is a purchase for an exclusive item that is not yet in stock.
Why should I pre-order?
Purchasing a pre-order item is a great way to secure an item and avoid sell outs! 
How does a pre-order work?
To secure your item, full payment is due at checkout. When the item arrives at our warehouse, we will ship the item within two business days. The estimated shipping time differs based on the pre-order item you are purchasing. Please refer back to the product description on the item you wish to purchase for estimated arrival time for that particular item. 
How do I know if an item is a pre-order?
All pre-order items will be marked "pre-order" and will have an estimated shipping date in the description. 
Pre-order disclaimer
Because the item has not yet reached us, we can not guarantee the exact date your item will ship. Each pre-order item has an estimated shipping date but this is subject to change from the manufacturer without prior notice. If for any reason we are not able to fulfill your pre-order, we will refund you for the full amount immediately.